At 9phwin, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173).
Last Updated: January 2026 | Effective Date: January 1, 2026
Identity, contact, financial, and usage data needed to operate your 9phwin account securely.
To verify your identity, process transactions, personalise your experience, and comply with PAGCOR regulations.
Regulatory bodies (PAGCOR, AMLC), payment processors, and service providers — never sold to advertisers.
Access, correct, delete, or object to the processing of your personal data at any time under the DPA.
Your Privacy Matters to 9phwin: We are committed to handling your personal data with care, transparency, and respect. This policy is written to be as clear as possible so you always know exactly what happens to your information when you use the 9phwin platform.
This Privacy Policy ("Policy") describes how 9phwin ("we," "us," or "our") collects, uses, discloses, stores, and protects the personal information of users ("you" or "Player") who access or use the 9phwin website and its associated services (collectively, the "Platform").
This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC") of the Philippines. It also reflects our obligations under the Anti-Money Laundering Act (Republic Act 9160, as amended) and the regulatory requirements of the Philippine Amusement and Gaming Corporation ("PAGCOR").
By registering for or using the 9phwin Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.
This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.
For the purposes of the Philippine Data Privacy Act of 2012, 9phwin acts as the personal information controller ("PIC") in respect of the personal data it collects from users of the Platform. As PIC, 9phwin determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
9phwin has designated a Data Protection Officer ("DPO") who is responsible for overseeing compliance with the DPA and this Policy. You may contact the DPO using the contact details provided in Section 15 of this Policy.
9phwin collects the following categories of personal data from registered players and Platform visitors:
Full legal name, date of birth, nationality, gender, and government-issued identification numbers (such as Philippine passport number, SSS/GSIS number, TIN, or PhilSys ID number) collected during account registration and KYC verification.
Residential address (including city, province, and postal code within the Philippines), email address, and mobile phone number.
GCash account details, Maya/PayMaya account details, bank account information (bank name, account number, account name), debit card details, transaction history, deposit and withdrawal records, and account balance information.
IP address, device identifiers, browser type and version, operating system, time zone, screen resolution, and other technical information collected automatically when you access the Platform.
Information about how you use the Platform, including pages visited, games played, session duration, betting history, bonus usage, and navigation patterns.
Records of your communications with 9phwin customer support, including live chat transcripts, email correspondence, and support ticket history.
Information related to your use of responsible gaming tools, including deposit limits set, self-exclusion requests, cooling-off periods, and any disclosures made in connection with problem gambling support.
Sensitive Personal Information: Where 9phwin collects sensitive personal information as defined under the DPA (such as government ID numbers or financial account details), we apply heightened security measures and process such data only to the extent strictly necessary for regulatory compliance and account verification purposes.
9phwin collects personal data through the following means:
9phwin uses your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, Contact |
| Identity verification and KYC compliance | Identity, Financial |
| Processing deposits and withdrawals | Financial, Identity |
| Fraud prevention and security monitoring | Technical, Financial, Usage |
| Anti-money laundering compliance (AMLA) | Identity, Financial, Usage |
| PAGCOR regulatory reporting | Identity, Financial, Usage |
| Customer support and dispute resolution | Identity, Contact, Communications |
| Responsible gaming monitoring and tools | Usage, Responsible Gaming |
| Platform improvement and analytics | Technical, Usage |
| Promotional communications (with consent) | Contact, Usage |
9phwin will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
Under the Philippine Data Privacy Act of 2012, 9phwin processes your personal data on the following legal bases:
9phwin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
We are required by law to share certain personal and financial data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where required by applicable law or regulatory directive. Such disclosures are made without prior notice to you where legally required.
We share financial data with GCash, Maya/PayMaya, and our banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to the extent necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
We engage third-party KYC and identity verification service providers to assist with the verification of player identities. These providers act as personal information processors on our behalf and are contractually bound to process your data only in accordance with our instructions and applicable law.
We work with technology partners who provide hosting, cloud infrastructure, analytics, customer support software, and security services. All such providers are subject to data processing agreements that require them to maintain appropriate security standards and process your data only as directed by 9phwin.
Certain game titles on the 9phwin Platform are provided by third-party game studios. These providers may receive limited technical and usage data (such as session identifiers and game outcomes) necessary to operate the games. They do not receive your full identity or financial data.
Some of 9phwin's service providers and technology partners may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that afforded under the Philippine DPA, 9phwin will ensure that appropriate safeguards are in place — such as contractual clauses approved by the National Privacy Commission — to protect your data during and after the transfer.
9phwin will not transfer your personal data internationally where doing so would violate applicable Philippine law or NPC guidelines.
9phwin retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
When personal data is no longer required, 9phwin will securely delete or anonymise it in accordance with NPC guidelines and industry best practices.
9phwin uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.
You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the Platform and prevent you from accessing certain features, including your account. Detailed instructions for managing cookies are available in your browser's help documentation.
9phwin does not use cookies to serve third-party advertising or to track your activity across unrelated websites.
9phwin implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 9phwin will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.
Your Role in Security: While 9phwin takes extensive measures to protect your data, you also play an important role. Keep your 9phwin login credentials confidential, use a strong and unique password, and contact our support team immediately if you suspect any unauthorised access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 9phwin:
To exercise any of these rights, please contact 9phwin's Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days, as required by the DPA. We may need to verify your identity before processing your request.
The 9phwin Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations and Philippine law. We do not knowingly collect personal data from individuals under the age of 21.
If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 9phwin Platform, please contact us immediately using the details in Section 15.
9phwin employs mandatory age verification procedures during account registration to prevent underage access to the Platform.
9phwin may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players by email or through a prominent notice on the Platform at least fourteen (14) days before the changes take effect, unless a shorter notice period is required by law.
The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how 9phwin protects your personal data. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.
Previous versions of this Policy are available upon request by contacting our Data Protection Officer.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 9phwin, please contact our Data Protection Officer:
9phwin Data Protection Officer
Email: [email protected]
General Support: [email protected]
Available: Monday to Friday, 9:00 AM – 6:00 PM (Philippine Standard Time)
Response time: Within 30 days for formal data privacy requests
If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC is the government body responsible for administering and enforcing the Data Privacy Act of 2012.
We go beyond legal compliance to give Filipino players genuine peace of mind.
Every aspect of 9phwin's data handling is designed around the Philippine Data Privacy Act of 2012. We are registered with the National Privacy Commission and take our obligations seriously.
All data transmitted between your device and 9phwin is protected with TLS encryption. Sensitive data stored on our servers — including financial details — is encrypted at rest.
9phwin does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is used only to operate your account and comply with Philippine regulations.
Access, correct, or delete your personal data at any time. 9phwin honours all data subject rights under the DPA and responds to verified requests within 30 days.
In the unlikely event of a data breach, 9phwin follows NPC-mandated notification procedures — alerting the Commission within 72 hours and notifying affected players without delay.
9phwin collects only the personal data that is strictly necessary for account operation, regulatory compliance, and player safety. We do not collect data speculatively or beyond what is needed.
Your data is safe, your privacy is respected, and your rights are protected. Join thousands of Filipino players who trust 9phwin for a secure and fair online gaming experience. Must be 21 or older to register.
21+ only. Play responsibly. Gambling is addictive. Know when to stop.